Background:

OSHA reporting in a variety of industries remains an arduous task involving paper forms, tight compliance deadlines for specific accidents, and long codes that no one remembers. This project involved rebuilding the OSHA incident reporting platform from scratch.

Actions:

• Qualitative discovery user interviews

• Qualitative prototype user interviews

• Whiteboarding

• Journey mapping

• UX Design

Insights:

• Users struggled to remember the North American Industry Classification System (NAICS) codes

• Users needed accessible reporting on incidents and a way to compare them to industry averages

• Users needed multiple ways to download accident forms and summaries

Result:

The product continued to be enhanced with reporting, exporting forms, and additional features as it grew in popularity. It currently is in Zywave’s Client Cloud risk management portfolio.